Terms of Service

Last updated: June 2025

Please read these Terms of Service carefully before placing an order or using the 300ml Tea website. By accessing our website or purchasing our products, you agree to be bound by these terms.

1. About Us

300ml Tea is an Indian direct-to-consumer brand selling pre-measured raw chai sachets (tea powder, sugar, and chai masala). Our website is operated from Delhi, India.

2. Eligibility

You must be at least 18 years of age to place an order on our website. By using this site, you confirm that you meet this requirement.

3. Products

All product images and descriptions on our website are for illustrative purposes. We make every effort to display product details accurately, but slight variations in colour or packaging may occur. Products are subject to availability.

4. Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to change prices at any time without prior notice. The price applicable at the time of your order placement will be honoured.

5. Orders & Payments

• Orders are confirmed only upon successful payment (prepaid) or order acceptance (COD).
• We accept UPI, net banking, debit/credit cards, and Cash on Delivery (COD) where available.
• 300ml Tea is not responsible for payment failures caused by your bank or payment gateway.

6. Shipping & Delivery

We aim to deliver orders within the timelines specified in our Shipping Policy. Delivery timelines are estimates and may vary. We are not liable for delays caused by courier partners, natural events, or incorrect addresses provided by the customer.

7. Cancellations, Returns & Refunds

Please refer to our Return Policy and Refund Policy for full details on cancellations, returns, and refund processes.

8. Intellectual Property

All content on this website — including brand name, logo, product names, text, images, and designs — is the intellectual property of 300ml Tea and may not be reproduced, copied, or distributed without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by Indian law, 300ml Tea shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid by you for the specific order in question.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

12. Contact Us

For any questions regarding these Terms, please email us at tcd@thechaidealer.com.