Privacy Policy

Last updated: June 2025

300ml Tea ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We may collect the following types of information:

Personal information: name, email address, phone number, and delivery address provided during checkout.
Order details: products purchased, payment method, and order history.
Technical data: IP address, browser type, device information, and pages visited — collected automatically via cookies and analytics tools.

2. How We Use Your Information

To process, fulfil, and deliver your orders.
To communicate with you about your orders, updates, and support requests.
To improve our website, products, and customer experience.
To send promotional offers and newsletters — only with your explicit consent.
To comply with legal and regulatory obligations under Indian law.

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

Delivery partners (e.g., Shiprocket, Delhivery) — to fulfil your orders.
Payment processors — to securely handle transactions.
Analytics providers — to understand website usage (data is anonymised).

All third-party partners are contractually obligated to handle your data securely and only for the purposes we specify.

4. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyse website traffic. You can disable cookies in your browser settings, though some features of the site may not function correctly without them.

5. Your Rights (under DPDP Act, India)

Under the Digital Personal Data Protection Act (DPDP Act, 2023), you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (subject to legal retention requirements).
Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at tcd@thechaidealer.com.

6. Data Security

We implement industry-standard security measures including SSL encryption to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order-related data is typically retained for 3 years for accounting and legal purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

For any privacy-related questions or requests, please email us at tcd@thechaidealer.com or write to us at: 300ml Tea, Delhi, India.